Shipping Policy
General Shipping & Order Information
⦁ USPS is typically used on purchased items weighing less than 20 lbs.
⦁ UPS is typically used on purchased items weighing more than 20 lbs.
⦁ LTL Freight Shipments: Shipping is offered for dartboards which will be shipped via less than truckload shipping (LTL) via common carrier. Freight line shipping companies WILL NOT go onto customer’s private property or driveway for legal reasons, curbside delivery only. Liftgate service may not be available on all occasions and locations and may not work in certain circumstances. All customers need to be prepared to receive a large box. All shipments must be unloaded by the Customer. This is not the responsibility of the trucking company, drivers do not have to help unload and if they do, they will charge a fee for their assistance. The shipping company WILL NOT go onto the property or driveway for legal reasons, curbside delivery only. The shipping company will call for a delivery time approximately 1 to 3 business days before delivery. Not receiving your shipment when the shipping company calls may result in storage charges. In the event customer is unable to accept the shipment in a timely manner, all storage fees are the customer’s responsibility.
⦁ Additional charges will apply on all orders requesting or requiring expedited shipping.
⦁ In-stock products will ship from the warehouse in approximately 1 to 3 business days, from date order received. Allow 2-5 additional business days for delivery depending upon location.
⦁ CUSTOMER MUST check for damaged or missing items upon receipt and before signing the delivery ticket, and must report any missing and/or damaged items before the shipper leaves. Report items on the Bill of Lading and then email to info@spider360.com or fax to 815-654-0447.
⦁ If the customer does not note damages or missing items on the Bill of Lading at the time of delivery, then the customer must file a damage claim “Concealed Damages” form with the shipping company and be reimbursed by the same. This claim must be made within 72 hours of receiving shipment.
⦁ Spider 360 will not be held responsible for cost in delays from shipping and or back-ordered products.
